FAQ

Q: What do I need to do to book an event?

A: The following information is needed to schedule your event.
Date of event
Serving Time
Location
Menu
Estimated Number of guests
For non-established customers we need a 50% deposit upon booking with the balance due 7 days prior to your event. We would need a signed contract to ensure that we have the correct date, time, place and guest count.

Q: Does Bell's allow any menu substitutions?

A: Absolutely ~ we are very flexible and would be happy to customize your input. If you do not see a menu item that you desire, let us know. Chances are our chef can prepare it for you, or you can provide a special family recipe and we will be happy to tailor it to your liking.

Q: When does Bell's need a final guest count and final payment?

A: There again ~ we will call you one (1) week prior to the event for the final details. A final count is due at that time, but changes can be made later if necessary. Final payment is due before the event unless established in advance as an existing customer that have their terms approved in advance.

Q: What does Bell's bring to the event?

A: We bring a truck. We bring all the necessary serving equipment depending on the type of event. If you have a delivery only, we have a 30 minute delivery window prior to your event. We bring everything disposable. We set up just like a normal buffet. We include a bag with paper goods (plates, cups, napkins, silverware, serving utensils, bag of ice and a beverage in disposable containers).

For a full catered event we do this in certain different levels. Typically the customer provides the necessary serving tables and we will provide the necessary serving equipment (chaffing dishes, coolers, ice chest, etc.). Our ratio for service staff on a buffet style event is 1 server member per 50 guests. Our ratio for full catered events, depending on butler passed or plate service varies based on the level of service requested by the customer.

Q: How much space does Bell's need?

A: For a typical event we are going to need access to park at least 2 vehicles, access to your kitchen or staging room. If that is not available, that is no problem. We can work from our vehicle.

Q; As the Host, what do I need to provide?

A: As a host you will need to provide all the tables, chairs, tent, trash cans, etc.

Q: Does Bell's provide bar service?

A: We are fully licensed and insured and have bartenders. We can provide that service for you.

Q: When will Bell's staff arrive at my event?

A: For a delivery and set up we will arrive at least 30 minutes before scheduled delivery time. For a full catered event we will, depending on the level of service, we will arrive at least 1 – 2 ½ hours before your event. For larger events, we will discuss a timeline in advance to ensure that we are set up and not conflicting with any other events you have going throughout the day.

Q: Will Bell's need access to water and electric?

A: Depending on the type of event we are typically self-contained. However, larger or long term events we would need the possibility of standard household 110V electrical outlet. Access to water is helpful but not necessary. Please let us know and we would be able to bring it to you.

Q: What happens with any leftover food?

A: We leave the food to fulfill the requirement of the contract. For example, if you order food for 100 guests and you only serve 80, we leave the balance of the food for 20 meals bulk packaged for you. The additional left over product; since we figure on 10% overage guest count is still the property of the caterer.

Q: Who is responsible for trash?

A: Typically the venue is responsible for the trash. Trash arrangements can be made in advance of the event. We will have staff on hand and can help with the removal of the trash to the on-site storage containers. However, if trash needs to be removed from the facility, we need to be notified in advance so arrangements can be made.

Q: What if it rains?

A: All of our events are rain or shine. We will be on site. Once it is booked we are ready to go. If you need to cancel due to the rain or ask to re-schedule we ask a minimum of 24 hour advance notice.

Q: Does the State of Florida collect sales tax on catered events?

A: Yes, Florida State sales tax will be added to your final invoice. If you are a tax exempt organization, we ask that you submit a copy of your tax exemption form upon booking.

Q: Is gratuity expected or required?

A: Our goal is to exceed your expectations and provide you and your guests with an exceptional meal. The best thanks you can give us is word of mouth advertising. The financial gratuity is left to your discretion and we hope you will recognize the hard work of our staff accordingly. We value your feedback.

Q: How much notice is necessary to reserve a date?

A: Most events are planned approximately three months in advance. However, we do a number of events on short notice and we will do our best to accommodate your group.

Q: What if my event is out of town? How far will Bell's travel?

A: We have several service locations throughout central and north central Florida. We are a mobile catering company and we cater events as far south as Sarasota, Florida, as far north as the panhandle and coast to coast. We look forward to working with you depending on the size of your event.

Click Here to view a sample menu.

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